Returns

Our return policy ensures your satisfaction with online purchases. If you're not completely happy with your order, you have 14 days from the receipt date to return the goods for a refund or store credit. To be eligible for the return, the products must be in perfect saleable condition, with all tags attached, and in their original packaging. Refunds, if applicable, will be made via the original payment method.

 

To initiate the return process, we recommend sending the item via Australia Post to the address below. Don't forget to obtain a tracking number to ensure its safe delivery:

 

Stagoni Online Returns

24 Beverley Street

Coolbinia 6050 Perth

Western Australia

Tel: 0432668024

 

For international orders, kindly get in touch with our team at info@stagoni.com.au.

 

Regarding exchanges, we do not maintain specific stock for such requests. However, if you wish to exchange your item, you can follow the return procedure mentioned above, subject to availability. You may then place a new order online.

 

In the unfortunate event that your items are faulty or not as described, you have 14 days from the receipt date to return them for an exchange or refund. If the return is made after the 14-day period, we may choose to repair or replace the items before issuing a refund. Rest assured, we will cover the cost of return postage for any faulty or inaccurately described goods bought online.

 

Should you have any further questions or concerns, please don't hesitate to reach out to us at info@stagoni.com.au. We're here to assist you throughout the process.